FAQs

1. What products do you sell?

We sell sports apparel and teamwear products, including jerseys, sports uniforms, jackets, polos, pants, shorts, and related custom sportswear items.

2. Do you offer custom jerseys or personalized sportswear?

Yes. Some products may allow custom names, numbers, team logos, colors, or other design details. Please review all customization details carefully before placing your order because custom-made products are usually not eligible for return or exchange unless there is a confirmed quality issue, wrong item, production error, or damage on arrival.

3. Where do you ship?

We currently provide shipping to the United States, Europe, Australia, and Rest of World destinations where carrier service is available. More details are available in our Shipping Policy.

4. How long does order processing take?

Orders are usually processed within 1-4 business days after payment is successfully received. Business days do not include weekends or public holidays. Custom products or large team orders may require additional preparation time.

5. How much does shipping cost?

United States shipping is $5.99, and U.S. orders of $89.00 or more qualify for free shipping. Europe shipping is $12.99, Australia shipping is $14.99, and Rest of World shipping is $16.99. Free shipping currently applies to eligible U.S. orders only unless a different offer is shown at checkout.

6. How long does delivery take after shipment?

Estimated delivery time after shipment is 7-12 business days for the United States, 8-15 business days for Europe, 9-18 business days for Australia, and 10-20 business days for Rest of World destinations. Delivery times are estimates only and may vary due to carrier delays, customs clearance, holidays, weather, or remote-area delivery.

7. Which carriers do you use?

We may use USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile providers, or other suitable delivery partners depending on the destination, shipping method, package size, and local delivery availability.

8. Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48-72 hours to appear after the package is handed to the carrier.

9. Do international orders have customs duties or import fees?

For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may be required by the destination country or carrier. These charges are the customer’s responsibility unless otherwise stated at checkout.

10. What should I do if my package is damaged, missing items, or incorrect?

Please inspect your package immediately after delivery. If your order arrives damaged, missing items, or incorrect, contact us within 48 hours after delivery at service@wilvico.com. Please include your order number, product photos, packaging photos, and a clear photo of the shipping label.

11. What is your return window?

You may request a return within 30 days after the package is delivered. The return period is based on the confirmed delivery date shown by the tracking record. More details are available in our Return & Refund Policy.

12. What condition must returned apparel be in?

Returned apparel must be unused, unwashed, unworn except for reasonable try-on, clean, odor-free, and in resalable condition. Original tags, labels, packaging, accessories, and included items must be returned together.

13. Are custom products returnable?

Custom-made, personalized, printed-name, printed-number, team-logo, or specially produced sports apparel is not eligible for return or exchange unless there is a confirmed quality issue, production error, wrong item, or damage on arrival.

14. Who pays return shipping?

If the return is caused by customer preference, wrong size selection, wrong address, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs. If the return is caused by our error, a confirmed defective item, a wrong item, or verified damage on arrival, we may provide a prepaid return label, reimbursement, replacement, refund, or another reasonable solution after review.

15. How long does a refund take?

Approved refunds will be returned to the original payment method within 7 business days after the return is received, inspected, and approved. Depending on your bank, card issuer, PayPal, Klarna, or payment provider, the time required for the refund to appear in your account may vary.

16. What payment methods do you accept?

We accept major secure payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary depending on your region, device, and checkout settings. More details are available in our Payment Policy.

17. Is my payment information secure?

Payments are processed through trusted third-party payment providers such as Stripe and PayPal. We do not store full credit card numbers, card security codes, or complete payment credentials on our website servers. Payment providers may use encryption, tokenization, fraud screening, authentication tools, and risk review systems to protect transactions.

18. How is my personal information protected?

We use customer information to process orders, confirm payments, prepare products, arrange shipping, provide support, handle returns and refunds, prevent fraud, and comply with legal obligations. We take reasonable security measures such as SSL/TLS encryption, access control, data minimization, secure checkout, and limited internal access. More details are available in our Privacy Policy.