Return & Refund Policy

1. Policy Scope

This Return & Refund Policy applies to orders placed through wilvico.com. We sell jerseys, sports uniforms, jackets, polos, pants, shorts, and related sports apparel. This policy explains how returns, refunds, damaged items, incorrect items, and order issues are handled after purchase.

2. Return Request Window

You may request a return within 30 days after the package is delivered. The return period is based on the confirmed delivery date shown by the tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law.

3. Return Eligibility

Returned apparel must be unused, unwashed, unworn except for reasonable try-on, clean, odor-free, and in resalable condition. All original tags, labels, packaging, accessories, and included items must be returned together. Items with stains, perfume, deodorant marks, pet hair, signs of wear, washing, alteration, or damage caused after delivery may be refused.

4. Custom and Personalized Products

Custom-made, personalized, printed-name, printed-number, team-logo, or specially produced sports apparel is not eligible for return or exchange unless there is a confirmed quality issue, production error, wrong item, or damage on arrival. Please check names, numbers, sizes, colors, and customization details carefully before submitting your order.

5. Non-Returnable Items

We may not accept returns for final sale items, clearance items, used or washed apparel, altered items, items without original tags or packaging, unauthorized returns, or items returned in a condition that cannot be resold. For hygiene and quality-control reasons, apparel that shows visible wear or contamination cannot be accepted for return.

6. Return Process

To start a return, contact us at service@wilvico.com with your order number, delivery date, item name, reason for return, and clear photos if the item is damaged, defective, incorrect, or not as described. Please do not send any item back until your return request is reviewed and approved. After approval, we will provide return instructions and the applicable return address or return method.

7. Return Shipping Costs

If the return is caused by customer preference, wrong size selection, wrong address, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs. If the return is caused by our error, a confirmed defective item, a wrong item, or verified damage on arrival, we may provide a prepaid return label, reimbursement, replacement, refund, or another reasonable solution after review.

8. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your package contains damaged, defective, missing, or incorrect items, contact us within 48 hours after delivery at service@wilvico.com. Please include your order number, photos of the item, photos of the packaging, and a clear photo of the shipping label. This documentation helps us review the issue quickly and supports accurate handling of shipping or payment disputes.

9. Refund Review and Inspection

Returned items must be received and inspected before a refund is approved. We may refuse the refund or deduct reasonable costs if the returned item is used, washed, damaged, missing parts, missing packaging, returned late, or different from the approved return request. Unauthorized returns may be refused or may not be processed.

10. Refund Timing and Method

Approved refunds will be returned to the original payment method within 7 business days after the return is received, inspected, and approved. Depending on your bank, card issuer, or payment provider, the time for the refund to appear in your account may vary. Original shipping fees are generally non-refundable unless the return is caused by our error, a verified defect, or required by law.

11. Exchanges and Order Changes

Exchanges may be available for eligible non-custom items, depending on stock availability and item condition. Custom or personalized apparel usually cannot be exchanged unless there is a confirmed production error or quality issue. If you need to change or cancel an order, please contact us as soon as possible at service@wilvico.com; once an order has entered production or shipment, changes or cancellations may not be possible.

12. Contact and Dispute Support

If you have questions about returns, refunds, damaged items, or payment-related concerns, please contact us at service@wilvico.com or +86 16772941830. You may also refer to our company address at Room 13, 36th Floor, Unit 1, Building 9, Zone C, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province. We recommend contacting us first before opening a payment dispute so we can review your order, provide tracking or return records, and offer a reasonable solution where applicable.