Privacy Policy

1. Privacy Policy Scope

This Privacy Policy applies to information collected through wilvico.com. We operate a sports apparel website offering jerseys, sports uniforms, jackets, polos, pants, shorts, and related teamwear products. This policy explains how we collect, use, protect, share, and retain customer information when customers browse our website, place orders, make payments, request shipping support, or contact us.

2. Information We Collect

We may collect information that customers provide directly, including name, billing address, shipping address, email address, phone number, order details, product selections, size and customization details, payment-related confirmation information, and customer service messages. We collect this information to process orders, provide delivery, respond to customer requests, and support post-purchase service.

3. Order and Shipping Information

Because we provide shipping to the United States, Europe, Australia, and Rest of World destinations where carrier service is available, we collect shipping information necessary to fulfill orders. This may include recipient name, delivery address, phone number, order number, tracking number, carrier information, shipping region, shipping fee, delivery status, and related logistics records.

4. Payment Information

Payments may be processed through third-party payment providers such as Stripe and PayPal. We do not store full credit card numbers, card security codes, or complete payment credentials on our website servers. Payment details are handled by the payment provider according to its security standards, and we only receive limited transaction information such as payment status, payment amount, transaction reference, order number, and payment confirmation details.

5. Payment Security

We use secure checkout processes and trusted payment providers to help protect payment transactions. Stripe and PayPal may use encryption, fraud screening, tokenization, risk review, authentication tools, and other security controls to protect payment data. We use payment confirmation records to verify orders, prevent fraud, process refunds, and respond to payment-related inquiries or disputes.

6. Information Collected Automatically

When customers visit wilvico.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, time spent on the website, cookie identifiers, approximate location based on IP address, and website interaction data. This information helps us improve website performance, detect security risks, prevent abuse, and understand how customers use our website.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember cart activity, support checkout, improve user experience, analyze website performance, and assist with fraud prevention. Customers may manage cookies through browser settings, but disabling certain cookies may affect cart, checkout, account, or payment functions.

8. How We Use Customer Information

We use customer information to process orders, confirm payments, prepare sports apparel products, arrange shipping, provide tracking information, deliver customer support, handle returns and refunds, review damaged or incorrect item claims, prevent fraud, improve our website, comply with legal obligations, and protect the rights and security of customers and our business.

9. Custom Apparel and Product Information

For customized sportswear, we may process information such as selected size, color, team name, player name, number, logo preference, design notes, and other product customization details provided by the customer. This information is used only to produce and fulfill the ordered item, confirm order accuracy, provide support, and resolve order-related issues.

10. Legal Bases for Processing

Where GDPR or similar privacy laws apply, we process personal information based on legal bases such as contract performance, legitimate business interests, legal obligations, consent where required, and protection of rights. For example, we process order and shipping data to fulfill a purchase, payment records to confirm transactions, and support records to resolve customer service or dispute issues.

11. Sharing Information with Service Providers

We may share necessary information with trusted service providers who help us operate our website and fulfill orders. These providers may include payment processors such as Stripe and PayPal, shipping carriers, logistics partners, website hosting providers, email service providers, analytics providers, fraud prevention tools, customer support tools, and professional advisers where necessary.

12. Shipping Carriers and Delivery Partners

To deliver orders, we may share shipping details with carriers and logistics partners such as USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile providers, or other suitable delivery partners. Shared information may include recipient name, delivery address, phone number, order reference, package details, tracking number, and customs information where required for international delivery.

13. International Shipping and Customs Information

For orders shipped outside the United States, personal information may be used or shared to complete customs clearance, import review, tax calculation, shipping documentation, or carrier-required delivery procedures. Customs authorities or carriers may request recipient information, product description, package value, and delivery details as part of international shipping requirements.

14. Data Security Measures

We take reasonable technical and organizational measures to protect customer information. These measures may include SSL/TLS encryption, secure checkout pages, access control, limited employee access, password protection, data minimization, order record monitoring, malware protection, security updates, administrative account restrictions, and review of suspicious activity.

15. Internal Access Controls

Customer information is only accessible to personnel or service providers who need it for order processing, shipping, customer support, fraud prevention, refund handling, legal compliance, or website operation. We aim to limit access to the minimum information necessary for each business purpose and reduce unnecessary exposure of personal data.

16. Fraud Prevention and Dispute Support

To protect customers, our business, and payment systems, we may use order records, IP information, payment confirmation, shipping address, billing information, tracking records, delivery status, customer communication, refund history, and return records to detect fraud, verify transactions, respond to chargebacks, and provide evidence for payment inquiries through Stripe, PayPal, card networks, banks, or other payment providers.

17. Refunds and Return Records

When a return, refund, damaged package claim, missing item claim, or incorrect item issue is submitted, we may collect and retain related information such as photos of the product, packaging photos, shipping label photos, return tracking number, inspection results, refund decision, and customer messages. These records help us resolve customer requests fairly and provide documentation if a payment dispute occurs.

18. Data Retention

We retain customer information only for as long as reasonably necessary to provide services, fulfill orders, process payments, manage shipping, handle returns and refunds, prevent fraud, resolve disputes, comply with legal obligations, and maintain business records. Retention periods may vary depending on order history, payment requirements, tax rules, accounting needs, legal claims, or security purposes.

19. GDPR and Customer Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your personal data is used. We will review valid privacy requests according to applicable privacy laws, including GDPR where applicable. To submit a privacy request, please contact us at service@wilvico.com.

20. Marketing Communications

If customers choose to receive marketing emails, we may use their email address to send product updates, promotions, new arrival notices, or sports apparel offers. Customers may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at service@wilvico.com. Transactional emails about orders, shipping, payment, refunds, or customer service are not marketing emails and may still be sent when necessary.

21. Children’s Privacy

Our website is intended for customers who can legally make purchases online. We do not knowingly collect personal information from children under the age required by applicable law. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete the information where required.

22. Contact Information

If you have questions about this Privacy Policy, payment security, personal data, order records, or privacy rights, please contact us at service@wilvico.com or +86 16772941830. You may also refer to our company address at Room 13, 36th Floor, Unit 1, Building 9, Zone C, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province. We will review privacy and data-related requests and respond according to applicable law and business requirements.