Shipping Policy

1. Shipping Coverage

This shipping policy applies to orders placed via wilvico.com. We are a sportswear website offering jerseys, jackets, polo shirts, trousers, shorts, and related team apparel. Currently, we ship to the United States, Europe, Australia, and other regions served by our carriers.

2. Order Processing Time

Orders are usually processed within 1-4 business days after payment is successfully received. Business days do not include weekends or public holidays. Custom jerseys, personalized items, and large team orders may require additional preparation time before shipment.

3. Shipping Fees and Free Shipping

United States shipping is $5.99, and U.S. orders of $89.00 or more qualify for free shipping. Europe shipping is $12.99, Australia shipping is $14.99, and Rest of World shipping is $16.99. Free shipping currently applies to eligible U.S. orders only unless a different offer is shown at checkout.

4. Estimated Delivery Time

After shipment, estimated delivery time is 7-12 business days for the United States, 8-15 business days for Europe, 9-18 business days for Australia, and 10-20 business days for Rest of World destinations. Delivery times are estimates only and may vary due to carrier delays, customs clearance, holidays, weather, remote-area delivery, or other events outside our control.

5. Logistics Carriers

We may use different logistics carriers depending on the destination, shipping method, package size, and local delivery availability. Carriers may include USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, regional last-mile delivery providers, or other suitable shipping partners.

6. Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48-72 hours to appear after the package is handed to the carrier. A temporary lack of tracking updates does not always mean the package has stopped moving.

7. Delivery and Signature

Some packages may require a signature upon delivery depending on the carrier, destination, order value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address. If a package is delayed, returned, refused, or undeliverable due to incorrect address information or missed delivery attempts, additional shipping fees may apply.

8. Damaged, Missing, or Incorrect Packages

Please inspect your package immediately after delivery. If your order arrives damaged, missing items, or incorrect, contact us within 48 hours after delivery at service@wilvico.com. Please include your order number, product photos, packaging photos, and a clear photo of the shipping label so we can review the issue and provide an appropriate solution.

9. Customs, Duties, and Import Fees

For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may be required by the destination country or carrier. These charges are the customer’s responsibility unless otherwise stated at checkout. We are not responsible for delays caused by customs inspection or customs clearance procedures.

10. Shipping Support

If you have questions about shipping, delivery, tracking, or package issues, please contact us through service@wilvico.com or +86 16772941830. You may also refer to our company address at Room 13, 36th Floor, Unit 1, Building 9, Zone C, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province for official contact information. We will review shipping-related requests and help provide available tracking or carrier information where possible.