Terms of Service

1. Acceptance of Terms

These Terms of Service apply to your access to and use of wilvico.com, including browsing products, placing orders, making payments, requesting customer support, and using any services provided through our website. By using this website or placing an order, you agree to follow these Terms of Service and all related policies referenced on this website.

2. Website and Product Scope

We operate a sportswear website offering jerseys, team uniforms, jackets, polo shirts, trousers, shorts, and related team apparel. Certain products can feature customer-selected customizations, such as names, numbers, logos, colors, or other personalized design details.

3. Customer Responsibility

You are responsible for providing accurate order information, including product selection, size, color, customization details, billing information, shipping address, phone number, and email address. We are not responsible for delays, failed delivery, production errors, or additional costs caused by incorrect or incomplete information provided by the customer.

4. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and customization options accurately. However, slight differences may occur due to screen display settings, lighting, fabric batches, production methods, or product updates. Product availability may change without prior notice.

5. Custom and Personalized Products

Customers must carefully check all custom details before submitting an order. Custom-made products, personalized jerseys, printed-name items, printed-number items, logo products, or specially produced apparel may not be eligible for return or exchange unless there is a confirmed quality issue, wrong item, production error, or damage on arrival.

6. Orders and Confirmation

After you place an order, we may send an order confirmation by email. Order confirmation does not guarantee acceptance if there is an issue with payment, product availability, pricing, fraud screening, shipping restrictions, or incorrect customer information. We reserve the right to cancel or refuse orders where necessary and issue any applicable refund.

7. Pricing and Currency

All prices, shipping fees, discounts, refunds, and order totals are processed in U.S. Dollars (USD) unless otherwise clearly stated at checkout. Your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges according to its own policies.

8. Payment Terms

Payments are processed through secure third-party payment providers. Accepted payment methods may include Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal, depending on checkout availability. For more details about payment methods, failed payments, payment security, and refund timing, please review our Payment Policy.

9. Payment Security

We do not store full card numbers, card security codes, or complete payment credentials on our website servers. Payment providers may use encryption, tokenization, fraud screening, authentication tools, and risk review systems to protect transactions. We may use order, payment, shipping, return, and communication records to review payment issues or respond to payment-provider inquiries.

10. Shipping Policy

We provide shipping to the United States, Europe, Australia, and Rest of World destinations where carrier service is available. Order processing time, shipping fees, delivery estimates, tracking, carriers, customs, damaged packages, and delivery support are explained in our Shipping Policy.

11. Delivery and Risk

Delivery times are estimates only and may be affected by customs clearance, carrier delays, holidays, weather, remote-area delivery, incorrect address information, or other circumstances outside our control. Customers are responsible for providing a complete and accurate delivery address and for receiving or collecting the package when required by the carrier.

12. Returns and Refunds

Returns, refunds, damaged items, incorrect items, custom product restrictions, return shipping costs, refund approval, and refund timing are handled according to our Return & Refund Policy. Approved refunds are returned to the original payment method within 7 business days after approval, subject to bank or payment-provider processing time.

13. Apparel Return Conditions

Sports apparel returned under an approved return request must be unused, unwashed, clean, odor-free, and in resalable condition, with original tags, packaging, accessories, and included items returned together. Items showing stains, perfume, deodorant marks, pet hair, signs of wear, washing, alteration, or damage after delivery may be refused.

14. Privacy and Data Protection

We collect and use customer information to process orders, confirm payments, prepare products, arrange shipping, provide tracking, handle returns and refunds, prevent fraud, and provide customer support. For more details about personal data, GDPR rights, payment data, cookies, shipping records, and security measures, please review our Privacy Policy.

15. Account and Website Use

You agree not to misuse the website, interfere with website security, attempt unauthorized access, upload harmful code, scrape content without permission, submit false information, abuse promotions, or use the website for unlawful purposes. We may restrict access, cancel orders, or refuse service if misuse, fraud, or abuse is suspected.

16. Intellectual Property

Website content, product images, text, layouts, designs, graphics, logos, and other materials on wilvico.com are protected by intellectual property laws where applicable. You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without written permission.

17. Customer-Provided Content

If you submit names, numbers, logos, design files, images, reviews, or other content for customization or communication, you confirm that you have the right to use and submit that content. You agree that your submitted content must not infringe another party’s rights, violate applicable law, or contain harmful, abusive, or misleading material.

18. Limitation of Liability

To the fullest extent permitted by law, our liability for any order, product, service, delivery issue, website issue, or claim is limited to the amount paid for the relevant order. We are not responsible for indirect, incidental, special, punitive, or consequential damages, including delays, lost profits, missed events, or third-party service interruptions.

19. Governing Law and Court Jurisdiction

These Terms of Service are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles. Any dispute, claim, or legal proceeding related to these Terms, the website, orders, payments, shipping, returns, refunds, or services shall be submitted to the competent people's courts located in the People's Republic of China, unless applicable law requires otherwise.

20. Contact Information

If you have questions about these Terms of Service, orders, payments, shipping, returns, privacy, or website use, please contact us at service@wilvico.com or +86 16772941830. You may also refer to our company address at Room 13, 36th Floor, Unit 1, Building 9, Zone C, Huaguoyuan Pengjiawan Project, Huaguoyuan Back Street, Huaguoyuan Street, Nanming District, Guiyang City, Guizhou Province. We will review your request and provide available support based on the relevant order records and applicable policies.